CLIENT PERSPECTIVES
What clients have said about working with Amanah Law.
First-hand accounts from businesses that have engaged us for drafting, review, and framework development.
Back to Home480+
Agreements completed
15+
Years of practice
4.9/5
Client satisfaction average
94%
Return or referral rate
WHAT CLIENTS SAY
First-hand accounts
Lim Hui Ling
Managing Director, Penang Technology Services
"We needed a services agreement that matched the way we actually operate, not a standard form. The intake process was thorough without being onerous, and the first draft addressed the points we cared about. The accompanying notes meant our commercial team could review it without having to interpret legal language."
Contract Drafting (Single Instrument) — March 2025
Rajan Subramaniam
Director, Northshore Trading, Georgetown
"Our counterparty sent us a distribution agreement that was clearly written in their favour. The mark-up we received from Amanah Law went through each clause and explained what the practical consequence of each change was. The issue classification was particularly helpful — it meant we knew where to focus the negotiation and what we could accept without concern."
Contract Review & Negotiation Support — February 2025
Nurhayati Kamaruddin
Head of Procurement, Pulau Pinang Logistics Group
"We engage suppliers across several categories and our internal team was spending considerable time on each agreement. The framework and playbook work gave us a standard we could actually use. The training sessions for our contract managers were practical — grounded in situations they actually encounter rather than theoretical scenarios."
Framework Agreement & Playbook Development — January 2025
Choong Wei Han
Co-founder, Straits Digital, Penang
"We needed an NDA before a significant commercial discussion and had a tight window. The process was efficient without being rushed. The draft came back with a clear explanation of the key provisions and the limitations clause, which was the area we had most questions about. Exactly what we needed."
Contract Drafting (Single Instrument) — March 2025
Ahmad Irwan bin Zulkifli
General Manager, Kedah Manufacturing Co.
"We had an ongoing licence arrangement that needed formalising. The drafting took account of the way the arrangement had evolved informally over time, and the resulting agreement reflected that accurately. One round of revisions covered everything we needed. The fee was what had been stated at the outset, which we appreciated."
Contract Drafting (Single Instrument) — February 2025
Priya Tamilarasi
Operations Director, Selatan Professional Services
"We received a master services agreement from a large client that ran to fifty pages and contained several provisions we were not comfortable accepting. The review identified the material issues clearly and distinguished them from the provisions that were standard but drafted in one-sided terms. The negotiation support was measured and professional — we reached a position both parties could work with."
Contract Review & Negotiation Support — April 2025
HOW ENGAGEMENTS UNFOLD
Three client situations
CASE STUDY 01
Technology services firm entering a new client relationship
SITUATION
A Penang-based IT services company was about to commence work for a major corporate client under a handshake arrangement. They needed a proper services agreement before work expanded further.
WHAT WAS DONE
Drafted a services agreement covering scope, payment terms, IP ownership, confidentiality, and termination. The negotiation note identified the limitation of liability clause as the most likely point of discussion — which it was.
RESULT
Agreement signed within three weeks. The client reported that having the negotiation note meant their commercial director could handle the counterparty's comments without needing to refer back for each response.
CASE STUDY 02
Distribution company receiving a counterparty draft
SITUATION
A trading company received a distribution agreement from a supplier that was significantly weighted in the supplier's favour. They were not certain which provisions were genuinely non-negotiable and which were simply standard positions.
WHAT WAS DONE
Full mark-up with clause-by-clause notes. Issue summary classified each concern as material (six items), negotiable (nine items), or acceptable as drafted (the remainder). Amanah Law attended one negotiation session to address the material items directly.
RESULT
Five of the six material issues were addressed in the final agreement. The client proceeded to signature with confidence in what they had accepted and why.
CASE STUDY 03
Logistics group building a procurement framework
SITUATION
A Penang-based logistics group engaged approximately forty new suppliers each year, with inconsistent contract terms across divisions and significant time spent by operations staff on each agreement.
WHAT WAS DONE
Developed a framework procurement agreement with schedules for three supplier categories. The negotiation playbook set out preferred and fallback positions for each key clause, with guidance notes for the procurement team. Three working sessions and a training day for contract managers.
RESULT
Time spent per new supplier agreement reduced materially. Cross-divisional consistency improved. The procurement team reported greater confidence in handling supplier pushback independently.
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